Refund and Returns Policy

At PinkCityArts, we strive to provide you with the best shopping experience and ensure your satisfaction with our handmade products. If for any reason you are not completely happy with your purchase, we offer a hassle-free return policy.

1. Eligibility for Returns:

   • Items must be unused, in their original condition, and with all tags and packaging intact.
   • Returns must be initiated within 7 days from the date of delivery.
   • Personalized or custom-made items may not be eligible for return unless there is a manufacturing defect or error.

2. Return Process:

   • Contact our team at to initiate the return process.
   • Provide your order details and reason for the return.
   • Once your return is approved, you will receive instructions on how to proceed with the return.

3. Refund or Exchange:

   • Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.
   • If the return is approved, you may choose between a refund or exchange.
   • Refunds will be issued to the original payment method used for the purchase.
   • Exchanges will be processed based on product availability.

4. Return Shipping:

   • Return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or error on our part.
   • We recommend using a trackable shipping method for your return to ensure safe and timely delivery.

5. Non-Returnable Items:

   • For hygiene reasons, certain items such as earrings may not be eligible for return unless there is a manufacturing defect.

Please note that this return policy is subject to change without prior notice. We encourage you to review our policy before making a purchase. If you have any further questions or require assistance, please contact our customer support team.